Privacy policy

  1. Introduction to Privacy Policy
    1. At CSI-ZONE (PT. Cahaya Sentra Inovasi), your privacy is highly valued and taken seriously. We are committed to complying with data protection regulations that apply to us.
    2. In our business processes and communications to provide information, products and services on our sites, applications or other platforms (as informed in our Terms of Use) we will collect data, including your personal data.
    3. This Privacy Policy was created to let you know how it is collected, operated on our platform for your benefit. We will only collect personal data that we deem necessary for the optimization of our platform service experience.
    4. It is important that you know and understand this Privacy Policy carefully so that there is an understanding of the purpose of data collection.
    5. By clicking “Register”, “I AGREE TO CSI-ZONE PRIVACY POLICY” or “PRIVACY POLICY” or similar questions on our platform, you acknowledge that you have understood this privacy policy and fully agree to the optimization of the personal data we collect.
    6. This Privacy Policy may be updated at any time without prior notice. Therefore, if you continue to use or access our platform, then you are deemed to have agreed to and accepted the changes that occurred.
    7. This Privacy Policy applies together with notices, clauses of contract, other clauses of agreement that apply in relation to our collection, use and disclosure of your personal data, and is not intended to replace it, unless we expressly state otherwise.
    8. You can view or visit our platform without providing personal data but you still have to register when you want to use our services, so your personal data is needed.
    9. If you have suggestions or comments regarding your personal data, please contact our customer service at 0811-999-6027.
  2. Personal Data We Collect from You
    1. Personal Data means information that contains the identity, behavior of a person while on our platform.
    2. The following is the data collected:
      1. Identity data, such as your name, gender and date of birth;
      2. Contact data, such as billing address, shipping address, e-mail address, and telephone number;
      3. Account data, such as bank accounts and payment details;
      4. Transaction data, such as details regarding payments to and from you, and other details regarding the products and services that you have purchased from us;
      5. Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone and location settings, browser plug-in type and version, operating system and platform, and other technologies on the device you use to access the platform ;
      6. Profile data, such as your username and password, purchases or orders you make, your interests, preferences, feedback and poll responses;
      7. Usage data, such as information on how you use the platform, products and services, and
      8. Marketing and correspondence data, such as your preferences in receiving marketing from us and third parties and your communication preferences.
    3. As long as you use the platform and provide services, we may receive personal data from you in the following situations:
      1. When you register an account with us;
      2. When you register for our services or purchase any product available on the platform;
      3. When you use any of the features or functions available on our platform or services;
      4. When you subscribe to our publications or marketing materials;
      5. When you take part in competitions, promotions or surveys;
      6. When you log into your account on our platform or interact with us through an external service or application, such as Facebook or Google; and
      7. When you interact with us offline, including when you interact with customer service or parties affiliated with us.
    4. You must submit personal data that is accurate and not misleading and you must ensure that the personal data is up-to-date and notify us of any changes to that data. We reserve the right to request documentation to verify the personal data provided by you as part of our customer verification process.
    5. We will only be able to collect your personal data if you voluntarily submit personal data to us. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent for us to use your personal data, we may not be able to provide our services or provide you with access to the platform.
    6. You may access and update your personal information submitted to us at any time as described below.
    7. If you provide us with any third party personal data, you represent and warrant that you have obtained the necessary consents from that third party to share and transfer their personal data to us, and for us to collect, use and disclose such data in accordance with this privacy policy.
    8. If you register at CSI-ZONE using your social media account or connect your CSI-ZONE account to your social media account or use other CSI-ZONE social media features, we may access your personal data that you have voluntarily provided to the media provider. your social network in accordance with the provider's policies and we will manage your personal data in accordance with this privacy policy.
  3. Use and Disclosure of Personal Data
    1. The personal data we collect from you may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, and third party sellers), for some or all of the following purposes:
      1. Facilitate use of the service or access to the platform, including responding to questions, feedback, claims or disputes through our customer service;
      2. Processing orders that you submit through the platform, whether the product is sold by us or a third party seller;
      3. Payments you make through the platform for products, whether sold by us or a third party seller, will be processed by our agents;
      4. Delivering the products you purchased through the platform, whether sold by us or a third party seller. We may pass your personal information on to third parties to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the platform by us or a third party seller;
      5. Provide you with updates regarding product shipments, whether sold through the platform by us or a third party seller, and for customer support purposes;
      6. Compare information, and verify with third parties to ensure that the information is accurate;
      7. Manage your account (if any) with us;
      8. Perform verification and financial transactions in connection with payments that you make online;
      9. Auditing the download of data from the platform;
      10. Improve the layout or content of platform pages and customize them for users;
      11. Identify visitors on the platform;
      12. Conduct research on the demographics and behavior of our users;
      13. Provide you with information that we think may be of use to you or that you request from us, including information about the products and services of our sellers or third parties, provided you have indicated that you do not object to being contacted for this purpose;
      14. After obtaining your consent in accordance with applicable law, we may also use your personal information to send you marketing or promotional materials about the products and services of our third party sellers; and
      15. We may also perform automated decision-making processes according to one of these purposes.
    2. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function of electronic marketing materials. We may use your contact information to send newsletters from us and our related companies.
    3. In exceptional circumstances, we may be asked to disclose personal information, such as when there are reasons to believe that disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or to meet statutory requirements and requests.
    4. We may share and allow the sharing of your personal data with third parties and our affiliates who work with PT Cahaya Sentra Innovation, for any of the above purposes, including but not limited to, facilitating your use of the service, completing transactions with you, managing accounts you and our relationship with you, market, and fulfill all statutory and regulatory requirements and requests deemed necessary by us. In sharing your personal data with them, we strive to ensure that third parties and our affiliates keep your personal data safe from unauthorized access, collection, use, disclosure or similar risks and retain your personal data only for as long as they need your data. personally to achieve the above-mentioned goals.
    5. If you are located in Indonesia, we may transfer or permit the transfer of your personal data outside Indonesia for any of the purposes set out in this Privacy Policy. In disclosing or transferring, or permitting the transfer of, your personal data to third parties or our affiliates located overseas, we take steps to ensure that the receiving party has a standard of protection for personal data that is comparable to the protection according to or in accordance with the standards. data protection laws that apply to us.
  4. Withdrawal of Consent and Deletion or Anonymization of Personal Data
    1. You can notify about the withdrawal of your consent regarding the continued use or disclosure of your personal data for any of the purposes and in the manner described above at any time, or request the deletion or anonymization of your personal data, by contacting our customer service using the contact details provided at on.
    2. Please note that if you notify us of the withdrawal of your consent for us to use or disclose your personal data for the purposes and in the manner described above, or you request the deletion or anonymization of your personal data, we may not be able to continue to provide our products or services. to you or enter into any contract we have with you, and we will not be liable if we are no longer able to provide our products or services, or enter into a contract with you. The rights and remedies we have are stated in writing in such an event.
  5. Update Your Personal Data
    1. It is very important that the personal data you provide to us must be accurate. You are responsible for notifying us of any changes to your personal data, or if you believe that the personal data we hold about you is inaccurate, incomplete, misleading, or out of date. You can update your personal data at any time by accessing your account on the platform. If you are unable to update your personal data through your account, you can do so by contacting our customer service using the contact details provided above.
    2. We take steps to share updates to your personal data with third parties and our affiliates, which are parties who have shared your personal data with us, if your personal data is still necessary for the purposes stated above.
  6. Accessing your Personal Data
    1. If you wish to request information about your personal data that we have collected, or inquire about how your personal data may have been used or disclosed by us in the past year, please contact our customer service using the contact details provided above. In order to facilitate the processing of your request, we may need to request further information relating to your request.
    2. We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will notify you of the fee before processing your request.
    3. We will respond to your request as soon as possible. If we are unable to respond to your request within twenty-one (21) days from the date of your request, we will notify you in writing. If we are unable to provide you with personal data or make the corrections requested by you, we will generally state the reasons why we cannot do so (except where we are not required to do so under applicable data protection laws).
  7. Security of your Personal Data
    1. In order to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, deletion or similar risks, we have implemented appropriate administrative, physical and technical measures such as:
      1. Restrict access to personal data to individuals who need access;
      2. Maintain technology products to prevent unauthorized access to computers;
    2. If you feel that your privacy has been violated by CSI-ZONE, please contact our customer service using the contact details provided above.
    3. However, you should be aware that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and improving our information security efforts.
    4. Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your CSI-ZONE password with anyone. If you share your password with others, you will be responsible for all actions taken on behalf of your account and the consequences thereof. If you lose control of your password, you may lose primary control over your personal data and other data transmitted to CSI-ZONE. You may also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have reason to believe that your password has been compromised, you should contact us immediately and change your password. You are reminded to log out of your account and close your browser when you are done using the shared computer.
  8. Personal Data Storage
    1. We will only retain your personal data for as long as we are required by law or as relevant for the purpose for which it was collected.
    2. We will stop storing your personal data, or remove any means by which that data may be associated with you, as soon as reasonably practicable, and assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purposes.
  9. Children and Children under 18 Years
    1. CSI-ZONE does not sell products for purchase by children under the age of 18, nor does it intend to provide any Services or use of the platform to children under the age of 18. We do not knowingly collect personal data relating to children under the age of 18.
    2. If you are under 18 years of age, you may use our website only with the involvement of your parent or guardian.
  10. Computer Data Collection
    1. We or our authorized service providers may use cookies, web beacons and other similar technologies to store data to help you have a better, faster, safer and customized experience when you use the Service or access the platform.
    2. When you visit the platform via a computer, mobile device or any other device with internet connectivity, our company servers will automatically record the data that your browser sends every time you visit the website. This data may include:
      1. IP address of your computer or device;
        browser type;
      2. The web page you visited before you visited our platform;
      3. The pages on the platform you visit; and
      4. Time spent on pages, items and data searched for on the platform, access time and date, and other statistics.
    3. This data is collected for analysis and evaluation in order to help us improve our site and the services and products we provide.
    4. Cookies are small text files (usually made up of letters and numbers) that are placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize specific devices or browsers and help us customize content to suit your interests more quickly, and make our Services and platforms more convenient and useful for you.
    5. You may be able to manage and delete cookies through your browser or device settings. For more information on how to do this, visit the help materials of your browser or device.
    6. Web beacons are small graphic images that may be included on our Services and platforms. This function allows us to count users who have viewed this page so that we can better understand your preferences and interests.
  11. CSI-ZONE's Right to Disclosure of Personal Data
  12. Third Party Sites
    1. The Platform may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of the websites operated by these other parties. You are advised to check the applicable privacy policies of these websites to determine how they will handle any information they collect from you.