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Return & Exchange

Every purchase gets an exchange guarantee if the product you receive does not match your order, such as a manufacturing defect, non-original, wrong color or size delivery. If the goods received do not meet the above criteria, you are required to report to our Customer Service within a maximum of 1x24 hours to carry out the exchange process.

This page explains the Terms of Use for the CSI-ZONE platform. Please read these Terms of Use in order to understand the procedures and terms of use that have been applied, because by using our platform, you fully agree to these Terms of Use. If you do not agree, then you are respectfully advised to stop or not access our platform

Access or passwords that are allowed to be created or accessed are only those intended for the user or customer. You are not allowed to attempt or access the protected area of the platform without the permission of use by the CSI-ZONE technical party. Violation of this rule is a violation based on the applicable laws in Indonesian law.

If you are under 18 years of age, the consent of your guardian and parents is required for each of the following actions:

your actions;
fees associated with the use of services, products on our platform; and

Definitions & Interpretation Unless otherwise defined, the definitions and provisions in Annex 1 will apply to these Terms of Use.
General use of the Service and/or access to the platform
1. Guidelines for using the platform and/or the Service: you agree to comply with any and all guidelines, notices, operating rules and policies and instructions relating to the use of the Service and/or access to the platform, as well as any amendments thereto, issued by us, from time to time. to time. We reserve the right to revise the guidelines, notices, operating rules, policies and instructions from time to time and you are deemed to be aware of and subject to any of the above changes after any notification or publication of such changes on the platform or notification through other media.
Prohibited activities: you agree and will NOT do:
1. Pretending to be another person/entity, or providing false information, or claiming to be another person or group;
2. Use the platform or the Service for any unlawful (illegal) purpose;
3. Attempt to gain unauthorized access or interfere with or disrupt any computer system or network connected to the platform;
4. Announce (post), promote or transmit any Prohibited Material via any platform or Service;
5. Interfere with the utilization and use of the platform;
6. Use or upload or upload software or materials that contain / are suspected of containing viruses, destructive components, malicious code or harmful components in any way that can damage data or cause platform damage or interfere with the operation of other Customers' computers or mobile devices or platforms or the Service ; and
7. Using the platform outside of the rules / policies for the use of each connected computer network
Platform availability: We may upgrade, modify, suspend, discontinue provisioning, remove, either in whole or in part from the platform, without giving reasons & prior notice, and are not responsible if such upgrade, modification, suspension or removal prevents you from accessing the platform or part of the Service.
The right, but not the obligation, to monitor content: We have the right, but not the obligation to:
1. Monitor, screen or control any activity, content or material on the platform and/or through the Service. In our sole discretion, we may investigate any breach of the terms and conditions set forth herein and may take any action it deems appropriate or appropriate;
2. Prevent or restrict customer access to the platform;
3. Report activities that are suspected of being in violation of applicable laws, laws or regulations to the competent authorities and cooperate with those authorities; and/or
4. Request information and data from you in connection with the use of the platform at any time, and as an exercise of our rights if you refuse to provide/disclose such information/data, or if you provide inaccurate, misleading, fraudulent data and/or information or if we have reasons that reasonably suspect you have provided inaccurate, misleading or fraudulent data and/or information.
5. Privacy Policy: Your use of the Service and/or your access to the platform is also subject to the Privacy Policy as set out in the Privacy Policy
  Terms & Conditions of Sale: Purchase of any Product will be subject to the Terms & Conditions on this page
Service Use
1. Application of this Clause: Apart from all the terms and conditions in these Terms of Use, the provisions of this Article 3 are additional terms that are specific to your use of the Service.
2. Restrictions: Use of the Service is limited to legitimate Customers who are of legal age and who have the legal capacity to enter/make an agreement/agreement and bind themselves under applicable law. Customers who violate the terms and conditions set forth herein as well as Customers who are permanently or temporarily suspended from the use of any Service are not allowed to use the Service even if they meet the requirements.
3. Our limitations on responsibilities and obligations
  1. No representations or warranties: The Services, Platforms and Materials provided are on an "as is" and "as available" basis. All data and/or information contained in the platform and the materials provided are for informational purposes only. Without prejudice to other applicable provisions, we do not guarantee:
  2. The accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the platform;
  3. That the products or services on the platform are always available uninterrupted, secure or free from errors or omissions, or that any defects found will be corrected immediately;
  4. That the platform is always free from computer viruses or other malicious, harmful, destructive code, agents, programs or macros; and
  5. Security of any information sent by you or to you through the platform, there is a risk that any information sent or received through the platform may be accessed by unauthorized third parties and/or disclosed by us or our officers, employees or agents to third parties claiming to be you or claim to be acting under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission outage, delayed transmission due to Internet traffic or improper data transmission due to the public nature of the Internet.

VOUCHER TERMS & CONDITIONS

Vouchers either physical or digital released by CSI-ZONE can only be used on platforms owned by CSI-ZONE or its officially recognized affiliates on the CSI-ZONE platform
The use of vouchers on the platform can be applied to the checkout page
Unique vouchers can only be used for one time purchase (unless there is another statement on the terms and conditions page of the promo)
Universal vouchers can be used for multiple purchases (unless otherwise stated on the terms and conditions page of the promo)
CSI-ZONE has the full right to cancel an order or an order using a voucher if CSI-ZONE unilaterally suspects fraud in various forms; such as the use of multiple accounts/check outs from the same customer with different accounts. CSI-ZONE assigns the same customer based on name, telephone number, address, email or other information or data or findings of CSI-ZONE
Vouchers cannot be cashed or traded
CSI-ZONE is free from compensation in any form for cancellation of orders related to this voucher
Terms & Conditions of Use of this voucher can be changed at any time without notice individually/unilaterally

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Terms & Conditions

VOUCHER TERMS & CONDITIONS